Seeking (and finding) the needle in a haystack
Your Kids is a local disability support company that provides independent living accommodation and in-home services to South Australian children and adults. They are a small team of hard-working, efficient employees with a close working relationship that has stood the test of time.
Specialist role in a small team
Jay Nasser, General Manager of Your Kids, knew she’d have a hard time finding the correct fit in a niche industry – and she was right.
“I had a very specific background and skillset in mind, so I knew it would be difficult. I wanted a Quality Manager who understands how important standards are in supported independent living for people with disability. Knowing the disability sector inside out was critical, but I also needed the right fit for our tightly knit team.”
Negative past experiences with recruitment firms led her to Rainy Day Recruitment.
“We’d worked with another recruitment company and found them to be rigid and difficult to deal with – not only that, but they also didn’t understand what we were looking for.”
Jay had already tried to hire direct and was not attracting the right calibre of talent. Candidates weren’t at the level they needed, and the team didn’t have the capacity to train someone from the ground up.
“I required a very specific background, skillset, and cultural fit for our tightly knit team.”
Listening skills, and the right client-focused approach
Rainy Day Recruitment rose to the task, unfazed by working with a small company for a niche specialist role. They also understood only too well the value of personality fit, especially in an industry where quality standards and industry auditing occur.
Jay found Rainy Day to be both genuine and knowledgeable about her industry.
“Many recruiters seemed sales focused and difficult to trust. If I was buying a car, sure, but when trying to recruit a good fit for this sort of position, that approach doesn’t work. Rain Day’s sector knowledge and clear understanding of the role gave me confidence that anyone they put forward for Your Kids would be suitable.”
Jay also discovered that bigger doesn’t always mean better. “The other company didn’t seem to care or understand what we were asking for. Rainy Day didn’t expect us to fit predetermined, generic criteria or ask us to change what we wanted; they listened.”
“Their clear understanding of the role gave me confidence. They listened.”
Niche is no problem – nor is finding a unique candidate
Quality over quantity is Rainy Day Recruitment’s motto. Their money-back guarantee or candidate replacement creates peace of mind, especially for small employers who don’t often recruit new staff.
Your Kids also responded to Rainy Day’s longer-term guarantee of 12 months, rather than the standard three months elsewhere.
“We were offered two candidates, and I asked for more as it’s a high-level role. They were very fast getting more people to me who could interview straight away. I liked that Rainy Day also took on feedback really well – when I said one candidate was not suitable, they had a lightning-fast response time.”
Although it’s early days, Your Kids found their right hire, who fits with their organisational culture and personality mix.
“They had a lightning fast response time.”